At ABD Trading LLC, we are committed to delivering high-quality e-commerce services and exceptional customer support, including services affiliated with major telecommunication companies. If you are not completely satisfied with your experience, we’re here to make it right.

1. Full Refund Guarantee

You are eligible for a full refund under the following circumstances:
  • E-Commerce Services: If you are unsatisfied with any e-commerce service provided through our platform.
  • Customer Support Services: If you are not satisfied with services received from our customer service center, including those provided in affiliation with our partnered telecommunications companies.
 
In both cases, we will:
  • Issue a 100% refund, or
  • Redo the service at no extra charge, based on your preference.

2. Timeframe

You must request a refund or return within 30 calendar days from the date of the original service or purchase.

3. How to Request a Refund

To request a refund or service correction:
  • Email us at support@abdtradingllc.com
  • Or submit a request through our Contact Us page
  • Include your order number, a brief explanation of the issue, and any relevant supporting documents

4. Processing Time

  • Refunds are typically processed within 5 to 10 business days after approval.
  • Refunds will be credited to the original payment method used.

5. Important Notes

  • Requests made after 30 days from the date of service are not eligible.
  • We reserve the right to deny refund claims that are found to be fraudulent or abusive.

Our Promise

Your satisfaction is important to us. If something doesn’t meet your expectations, we will do our best to resolve it promptly and fairly. We value your trust and thank you for choosing ABD Trading LLC.